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Macro to mark and remove SPAM from web-based help desk

Posted: Mon Dec 01, 2008 3:23 pm
by Tech Support
You may know that we use a web-based help desk. And sometimes we get 100s of autoreplies from a certain email address. See screenshot:
kayako.png
kayako.png (11.09 KIB) Viewed 4627 times


How to remove them:
Create a quick macro that checks all tickets with the title "automatic reply":
Code: Select all
SET !EXTRACT_TEST_POPUP NO
TAG POS={{!LOOP}} TYPE=A ATTR=TXT:automatic<SP>reply EXTRACT=TXT
TAG POS=R-1 TYPE=INPUT:CHECKBOX FORM=NAME:ticketlist ATTR=NAME:itemid[] CONTENT=YES


Notes: To avoid a click on the ticket link I added EXTRACT=TXT even so I do not want to extract anything. And to avoid the extraction test box I also added SET !EXTRACT_TEST_POPUP NO

Start the macro with the LOOP button. Use any number as max. value. iMacros stops automatically when it can no longer find a matching checkbox.

play loop.png
play loop.png (5.16 KIB) Viewed 4620 times