Search found 3627 matches

by Tom, Tech Support
Mon Jul 19, 2021 11:33 am
Forum: General Support & Discussions
Topic: Saving favorites to imacros browser
Replies: 2
Views: 77

Re: Saving favorites to imacros browser

Hi paydog23, The iMacros browser has never implemented inherent bookmarks because the main purpose of the browser is for running macros (not as a daily driver for browsing the web) and well, most macros include a URL GOTO line to specify the website to navigate to automatically. You can use this sam...
by Tom, Tech Support
Mon Jul 19, 2021 11:20 am
Forum: Installation and License Activation
Topic: Can my Activation key for version 12.5 applies to 12.6?
Replies: 4
Views: 121

Re: Can my Activation key for version 12.5 applies to 12.6?

Hi REXYIM, Sorry for the delayed reply. What type of license did you originally purchase? You mentioned "personal activation key" in your original post, does that mean you purchased the Personal Edition? If so, then you will need to purchase a new license for the latest version because the Personal ...
by Tom, Tech Support
Mon Jul 19, 2021 8:58 am
Forum: Installation and License Activation
Topic: Personal edition device limit?
Replies: 4
Views: 148

Re: Personal edition device limit?

Correct, it is one machine per license.
by Tom, Tech Support
Tue Jul 13, 2021 7:53 pm
Forum: Installation and License Activation
Topic: Can my Activation key for version 12.5 applies to 12.6?
Replies: 4
Views: 121

Re: Can my Activation key for version 12.5 applies to 12.6?

Hi REXYIM, Due to a database mishap earlier, I had to reset your forum account password and resubmit your latest post. Please use the "I forgot my password" link on the forum login page to request a new password. Hi All, As captioned, Can my personal Activation key for version 12.5 applies to 12.6? ...
by Tom, Tech Support
Tue Jun 15, 2021 11:36 am
Forum: Installation and License Activation
Topic: downloaded trial file and its already expired
Replies: 8
Views: 280

Re: downloaded trial file and its already expired

I think dont do anything for now. Can I assume that when the app is active. The files will be opened and restrictions temporary removed? Yes, this is true assuming you have installed the software (evaluation or a purchased version) and that the license is successfully activated during the installat...
by Tom, Tech Support
Tue Jun 15, 2021 6:43 am
Forum: Installation and License Activation
Topic: downloaded trial file and its already expired
Replies: 8
Views: 280

Re: downloaded trial file and its already expired

Hi Jonathan, You can install the software on any machine, but the license can only be activated on one machine at a time. So if you already installed it on one machine and now you want to install it on a different machine, you need to uninstall from the original machine first. If it is not possible ...
by Tom, Tech Support
Mon Jun 14, 2021 2:11 pm
Forum: General Support & Discussions
Topic: Unable to interact with shadow dom using JavaScript
Replies: 5
Views: 210

Re: Unable to interact with shadow dom using JavaScript

Hi gheasman,

I seem to recall some recent discussion about using iMacros to access shadow dom elements in some other thread/forum that I am trying to track down. In the meantime, I noticed that there are no iMacros licenses registered to MDSL, would you know why that is?
by Tom, Tech Support
Mon Jun 14, 2021 7:42 am
Forum: Installation and License Activation
Topic: downloaded trial file and its already expired
Replies: 8
Views: 280

Re: downloaded trial file and its already expired

Hi jonathan, I was able to lookup your evaluation license (beginning with 4GRC) and I don't think the issue is that it is already expired. I can see that it does indeed have an expiration date of 1-July-2021. According to our license server, this license is already activated on a machine named DESKT...
by Tom, Tech Support
Thu Jun 10, 2021 3:52 pm
Forum: Installation and License Activation
Topic: downloaded trial file and its already expired
Replies: 8
Views: 280

Re: downloaded trial file and its already expired

Hi jonathan,

What/when exactly did you download and from where?
by Tom, Tech Support
Wed Jun 09, 2021 9:51 am
Forum: General Support & Discussions
Topic: Error: "-1100: LoadFailed"
Replies: 4
Views: 247

Re: Error: "-1100: LoadFailed"

Hi devious, Thank you for trying the latest iMacros 2021 release and bringing this issue to our attention! And thank you chivracq for taking the time to confirm. I have log this bug for further investigation by the development team. The correct command that plays back successfully in the iMacros 202...
by Tom, Tech Support
Tue Jun 08, 2021 11:08 pm
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 280

Re: Activation after Trial Period has "expired"

Ok, you'll need to have a tech schedule a session with you to take a closer look. I have opened support case 00998345 for you. You can log in and check the status at:

https://community.progress.com/s/supportlink-landing
by Tom, Tech Support
Tue Jun 08, 2021 10:18 pm
Forum: General Support & Discussions
Topic: imacro browser size not resizing
Replies: 9
Views: 675

Re: imacro browser size not resizing

Thanks for clarifying. Having an active service agreement is not just for obtaining upgrades, but it's also for getting access to more hands-on tech support, the type of support that you likely need for this particular scenario. There isn't much more I can think of to suggest without being able to i...
by Tom, Tech Support
Tue Jun 08, 2021 10:10 pm
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 280

Re: Activation after Trial Period has "expired"

Are you attempting to activate on a laptop or desktop PC? If laptop, what is the make/model?
by Tom, Tech Support
Tue Jun 08, 2021 1:52 pm
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 280

Re: Activation after Trial Period has "expired"

Thank you. This is also the case if I try to install and reinstall the software, it still comes up with "expired" and it still does not taking the key. What exactly are you observing when you attempt to activate the license? After you click the "Already an iMacros customer?" link on the trial remind...
by Tom, Tech Support
Tue Jun 08, 2021 12:43 pm
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 280

Re: Activation after Trial Period has "expired"

Again, kindly request the information I asked for in my last reply so that I can investigate further. If you do not want to provide it here, then please open a support case for your issue.