Search found 3623 matches

by Tom, Tech Support
Tue Jun 15, 2021 11:36 am
Forum: Installation and License Activation
Topic: downloaded trial file and its already expired
Replies: 8
Views: 76

Re: downloaded trial file and its already expired

I think dont do anything for now. Can I assume that when the app is active. The files will be opened and restrictions temporary removed? Yes, this is true assuming you have installed the software (evaluation or a purchased version) and that the license is successfully activated during the installat...
by Tom, Tech Support
Tue Jun 15, 2021 6:43 am
Forum: Installation and License Activation
Topic: downloaded trial file and its already expired
Replies: 8
Views: 76

Re: downloaded trial file and its already expired

Hi Jonathan, You can install the software on any machine, but the license can only be activated on one machine at a time. So if you already installed it on one machine and now you want to install it on a different machine, you need to uninstall from the original machine first. If it is not possible ...
by Tom, Tech Support
Mon Jun 14, 2021 2:11 pm
Forum: General Support & Discussions
Topic: Unable to interact with shadow dom using JavaScript
Replies: 5
Views: 46

Re: Unable to interact with shadow dom using JavaScript

Hi gheasman,

I seem to recall some recent discussion about using iMacros to access shadow dom elements in some other thread/forum that I am trying to track down. In the meantime, I noticed that there are no iMacros licenses registered to MDSL, would you know why that is?
by Tom, Tech Support
Mon Jun 14, 2021 7:42 am
Forum: Installation and License Activation
Topic: downloaded trial file and its already expired
Replies: 8
Views: 76

Re: downloaded trial file and its already expired

Hi jonathan, I was able to lookup your evaluation license (beginning with 4GRC) and I don't think the issue is that it is already expired. I can see that it does indeed have an expiration date of 1-July-2021. According to our license server, this license is already activated on a machine named DESKT...
by Tom, Tech Support
Thu Jun 10, 2021 3:52 pm
Forum: Installation and License Activation
Topic: downloaded trial file and its already expired
Replies: 8
Views: 76

Re: downloaded trial file and its already expired

Hi jonathan,

What/when exactly did you download and from where?
by Tom, Tech Support
Wed Jun 09, 2021 9:51 am
Forum: General Support & Discussions
Topic: Error: "-1100: LoadFailed"
Replies: 4
Views: 86

Re: Error: "-1100: LoadFailed"

Hi devious, Thank you for trying the latest iMacros 2021 release and bringing this issue to our attention! And thank you chivracq for taking the time to confirm. I have log this bug for further investigation by the development team. The correct command that plays back successfully in the iMacros 202...
by Tom, Tech Support
Tue Jun 08, 2021 11:08 pm
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 83

Re: Activation after Trial Period has "expired"

Ok, you'll need to have a tech schedule a session with you to take a closer look. I have opened support case 00998345 for you. You can log in and check the status at:

https://community.progress.com/s/supportlink-landing
by Tom, Tech Support
Tue Jun 08, 2021 10:18 pm
Forum: General Support & Discussions
Topic: imacro browser size not resizing
Replies: 9
Views: 479

Re: imacro browser size not resizing

Thanks for clarifying. Having an active service agreement is not just for obtaining upgrades, but it's also for getting access to more hands-on tech support, the type of support that you likely need for this particular scenario. There isn't much more I can think of to suggest without being able to i...
by Tom, Tech Support
Tue Jun 08, 2021 10:10 pm
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 83

Re: Activation after Trial Period has "expired"

Are you attempting to activate on a laptop or desktop PC? If laptop, what is the make/model?
by Tom, Tech Support
Tue Jun 08, 2021 1:52 pm
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 83

Re: Activation after Trial Period has "expired"

Thank you. This is also the case if I try to install and reinstall the software, it still comes up with "expired" and it still does not taking the key. What exactly are you observing when you attempt to activate the license? After you click the "Already an iMacros customer?" link on the trial remind...
by Tom, Tech Support
Tue Jun 08, 2021 12:43 pm
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 83

Re: Activation after Trial Period has "expired"

Again, kindly request the information I asked for in my last reply so that I can investigate further. If you do not want to provide it here, then please open a support case for your issue.
by Tom, Tech Support
Tue Jun 08, 2021 10:37 am
Forum: Installation and License Activation
Topic: Activation after Trial Period has "expired"
Replies: 8
Views: 83

Re: Activation after Trial Period has "expired"

Hi caf2021, I tried to look up your license by the email address you used to register here in the forum but I did not find a match. If you would please report your original post by clicking the exclamation icon and then provide in the report your serial number and/or email address associated with th...
by Tom, Tech Support
Tue Jun 08, 2021 10:24 am
Forum: iMacros for Firefox
Topic: Hyphen (-) Not Recognized in PROXY ADDRESS
Replies: 17
Views: 5320

Re: Hyphen (-) Not Recognized in PROXY ADDRESS

Hi iguanapurist, Thanks for your continued patience, I really regret that you have had to wait this long so far. The issue hasn't fallen off the radar per se, but rather, the decision was made to keep the latest update to iMacros for Firefox primarily limited to branding changes. However, as a user ...
by Tom, Tech Support
Tue Jun 08, 2021 9:40 am
Forum: Installation and License Activation
Topic: Using iMacros 12.6 and 2021 on same server
Replies: 5
Views: 1218

Re: Using iMacros 12.6 and 2021 on same server

Hi speedz, If I'm not mistaken, the Personal Edition does not include a service agreement, which typically covers technical support and upgrades. But please don't shoot the messenger here, and to be absolutely sure you should reach out to a sales representative: https://www.progress.com/company/cont...
by Tom, Tech Support
Tue Jun 08, 2021 9:22 am
Forum: General Support & Discussions
Topic: imacro browser size not resizing
Replies: 9
Views: 479

Re: imacro browser size not resizing

Hi magimus, It only works if someone manually logs into the PC prior to the imacro script running. You already mentioned that the machine is configured to autologin. So, in your statement above, what exactly do you mean by "someone manually logs into the PC"? Do you mean 1) Someone is physically pre...