iMacros 2021 browser crashes

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lukasz
Posts: 39
Joined: Fri Jan 24, 2020 10:26 am

iMacros 2021 browser crashes

Post by lukasz » Wed Feb 09, 2022 3:20 pm

It looks like it was some sort of intermittent problem on the website. because now everything works fine for me too..

I have a different problem but it concerns iMacros 2021 (14.2.3.3) I don't know if it's the latest version and it's a trial but I'm afraid it applies to all iMacros 2021 versions.I have a fairly complex script (vbs) that contains many loops and extraction commands. when i run it iMacros 2021 closes for no reason, sometimes after 30 seconds and sometimes after a few minutes. There is no iimClose command in this script. So nothing should be causing this problem. The script is designed to extract data from a large table on the page, so it must work quickly. but I tried to change the playback speed and despite the slow speed the browser still closes. Interestingly, this script works fine when run in firefox. I debug the script in visual Studio as well, and from the code point of view there is definitely no error there
Tom, Tech Support
Posts: 3765
Joined: Mon May 31, 2010 4:59 pm

Re: iMacros 2021 browser crashes

Post by Tom, Tech Support » Fri Feb 25, 2022 12:01 pm

Hi lukasz,

I split your last post into a new topic since it is really unrelated to the previous topic.

The reason the browser is closing is because it is quietly crashing. If you look in your Documents\iMacros\Logs folder, you should see one or more iMacrosApp_xxxx.log files. These files contain the stack traces for each browser crash.

If you are a current customer with an active service agreement, I encourage you to open a support case to report this crash.

If not, then the next best thing would be to zip up the files, including the script/macros if possible, and upload them here. If you would rather not or can't post them on a public forum, just let me know and I can provide you with an alternate location.
Regards,

Tom, iMacros Support
lukasz
Posts: 39
Joined: Fri Jan 24, 2020 10:26 am

Re: iMacros 2021 browser crashes

Post by lukasz » Thu Mar 17, 2022 3:12 pm

HI,

Well i have no longer product as it was trial for imacros 2021, but i just installed iMacros on VM to see if this still produce this crash and yes, so i can share everything you need
Tom, Tech Support wrote:
Fri Feb 25, 2022 12:01 pm
If you would rather not or can't post them on a public forum, just let me know and I can provide you with an alternate location.
This will be the best way
Tom, Tech Support
Posts: 3765
Joined: Mon May 31, 2010 4:59 pm

Re: iMacros 2021 browser crashes

Post by Tom, Tech Support » Fri May 13, 2022 9:40 am

Hi lukasz,

My apologies for not replying sooner, the forum notification system was broken for several weeks and I am just now seeing your last reply.

If you still have the files for reproducing and logging the crash, kindly zip them up and email them to imacrossupport-ipswitch @ progress.com. Thanks.
Regards,

Tom, iMacros Support
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