Imacros 10 crash on Windows 10 - Kernelbase.dll

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rjulie95
Posts: 10
Joined: Mon Dec 30, 2013 5:14 pm

Imacros 10 crash on Windows 10 - Kernelbase.dll

Post by rjulie95 » Mon Jan 04, 2016 9:18 pm

Hi,

Y test Imacros 10.04 on Windows 10 pro, and y have a crash when y launch my macros. Do you have any idea ?

Nom de l’application défaillante iMacros.exe, version : 10.4.28.1074, horodatage : 0x5513f586
Nom du module défaillant : KERNELBASE.dll, version : 10.0.10586.0, horodatage : 0x5632da1c
Code d’exception : 0x4000001f
Décalage d’erreur : 0x001382e2
ID du processus défaillant : 0x2cc
Heure de début de l’application défaillante : 0x01d14734d2303119
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Ipswitch\iMacros\iMacros.exe
Chemin d’accès du module défaillant: C:\Windows\SYSTEM32\KERNELBASE.dll
ID de rapport : 505b74b2-ea33-4b4b-add3-18979d1e7aa0
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
chivracq
Posts: 9378
Joined: Sat Apr 13, 2013 1:07 pm
Location: Amsterdam (NL)

Re: Imacros 10 crash on Windows 10 - Kernelbase.dll

Post by chivracq » Mon Jan 04, 2016 10:21 pm

rjulie95 wrote:Hi,

Y test Imacros 10.04 on Windows 10 pro, and y have a crash when y launch my macros. Do you have any idea ?

Code: Select all

Nom de l’application défaillante iMacros.exe, version : 10.4.28.1074, horodatage : 0x5513f586
Nom du module défaillant : KERNELBASE.dll, version : 10.0.10586.0, horodatage : 0x5632da1c
Code d’exception : 0x4000001f
Décalage d’erreur : 0x001382e2
ID du processus défaillant : 0x2cc
Heure de début de l’application défaillante : 0x01d14734d2303119
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Ipswitch\iMacros\iMacros.exe
Chemin d’accès du module défaillant: C:\Windows\SYSTEM32\KERNELBASE.dll
ID de rapport : 505b74b2-ea33-4b4b-add3-18979d1e7aa0
Nom complet du package défaillant : 
ID de l’application relative au package défaillant :
I think the reason is that the iMacros Browser v10 is already a few years old (and therefore anterior to Win10) and is not maintained anymore and was replaced by iMB v11 which is the only Version which is Win10 compliant. (Unless other Users can confirm that they can use iMB v10 without any Pb on Win10...)

Any reason why you can't/don't want to update/upgrade to iMB v11...?

If you are using iMB v10, I guess you have a Support License and you could open a Ticket otherwise with TechSupport... (The main TechSup Engineer is still on Xmas holiday for 1 week, so I'm not sure if anybody else from TechSupport is checking the Forum a bit...)

Maybe stg you could mention, was your Win10 a clean Install of the OS (on which you (re)installed iMB v10) or was it an Update from a previous OS (Win7 / Win8.x...?) where iMB v10 was then working fine...? (Mention then from which Win Version you updated to Win10...)
- (F)CI(M) = (Full) Config Info (Missing): iMacros + Browser + OS (+ all 3 Versions + 'Free'/'PE').
- I don't even read the Qt if that (required) Info is not mentioned...!
- Script & URL help a lot for more "educated" Help...
chivracq
Posts: 9378
Joined: Sat Apr 13, 2013 1:07 pm
Location: Amsterdam (NL)

Re: Imacros 10 crash on Windows 10 - Kernelbase.dll

Post by chivracq » Tue Jan 05, 2016 8:21 am

chivracq wrote:I think the reason is that the iMacros Browser v10 is already a few years old (and therefore anterior to Win10) and is not maintained anymore and was replaced by iMB v11 which is the only Version which is Win10 compliant. (Unless other Users can confirm that they can use iMB v10 without any Pb on Win10...)
But, hum, but, hum..., the reason I mentioned might be wrong, we have a case of a User using iMB v9 on Win10 in this Thread:
deadlock2004 wrote:

Code: Select all

iMacros Browser version 9.00.2379'
Windows 10
So if iMB v9 works on Win10, I would expect iMb v10 to work as well on Win10. Even if there can still be a difference between both Versions and the Argument I mentioned in my previous Post about Clean Install or Update for Win10 could play a role..., I'll reckon this other User did a Win10 Update.
- (F)CI(M) = (Full) Config Info (Missing): iMacros + Browser + OS (+ all 3 Versions + 'Free'/'PE').
- I don't even read the Qt if that (required) Info is not mentioned...!
- Script & URL help a lot for more "educated" Help...
rjulie95
Posts: 10
Joined: Mon Dec 30, 2013 5:14 pm

Re: Imacros 10 crash on Windows 10 - Kernelbase.dll

Post by rjulie95 » Tue Jan 05, 2016 5:46 pm

Thank Chivravq,

Y solved my problem. This work with Chrome and Firefox for my test is perfect


thank
chivracq
Posts: 9378
Joined: Sat Apr 13, 2013 1:07 pm
Location: Amsterdam (NL)

Re: Imacros 10 crash on Windows 10 - Kernelbase.dll

Post by chivracq » Tue Jan 05, 2016 8:09 pm

rjulie95 wrote:Thank Chivravq,

Y solved my problem. This work with Chrome and Firefox for my test is perfect

thank
Ah OK, good to hear, but it sounds more like a Workaround than a real Solution, if you are using CR or FF now instead of the iMB v10...
- (F)CI(M) = (Full) Config Info (Missing): iMacros + Browser + OS (+ all 3 Versions + 'Free'/'PE').
- I don't even read the Qt if that (required) Info is not mentioned...!
- Script & URL help a lot for more "educated" Help...
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