downloaded trial file and its already expired

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jonathan
Posts: 5
Joined: Thu Jun 10, 2021 2:46 am

downloaded trial file and its already expired

Post by jonathan » Thu Jun 10, 2021 2:49 am

downloaded app but its already expired, please help would like to try out file access
Tom, Tech Support
Posts: 3712
Joined: Mon May 31, 2010 4:59 pm

Re: downloaded trial file and its already expired

Post by Tom, Tech Support » Thu Jun 10, 2021 3:52 pm

Hi jonathan,

What/when exactly did you download and from where?
Regards,

Tom, iMacros Support
jonathan
Posts: 5
Joined: Thu Jun 10, 2021 2:46 am

Re: downloaded trial file and its already expired

Post by jonathan » Thu Jun 10, 2021 10:50 pm

The link was sent to me via email on the 1 June. When I opened it it was 5 june or 6. Looks like my month will be cut even shorter trying to get a reply. Thanks by the way. All other avenues prove to be deadend.
My file name has the serial in the name.
Tom, Tech Support
Posts: 3712
Joined: Mon May 31, 2010 4:59 pm

Re: downloaded trial file and its already expired

Post by Tom, Tech Support » Mon Jun 14, 2021 7:42 am

Hi jonathan,

I was able to lookup your evaluation license (beginning with 4GRC) and I don't think the issue is that it is already expired. I can see that it does indeed have an expiration date of 1-July-2021. According to our license server, this license is already activated on a machine named DESKTOP-S4A5VS9. Do you recognize this machine name?
Regards,

Tom, iMacros Support
jonathan
Posts: 5
Joined: Thu Jun 10, 2021 2:46 am

Re: downloaded trial file and its already expired

Post by jonathan » Mon Jun 14, 2021 3:11 pm

Possibly the office computer. Or am I suppose to install it on the computer I requested the trial form on?
jonathan
Posts: 5
Joined: Thu Jun 10, 2021 2:46 am

Re: downloaded trial file and its already expired

Post by jonathan » Mon Jun 14, 2021 3:25 pm

I'm not sure if I will be using that computer for awhile. As we are starting to work from home again. Unless I can install the same software on my other computer to test.
Tom, Tech Support
Posts: 3712
Joined: Mon May 31, 2010 4:59 pm

Re: downloaded trial file and its already expired

Post by Tom, Tech Support » Tue Jun 15, 2021 6:43 am

Hi Jonathan,

You can install the software on any machine, but the license can only be activated on one machine at a time. So if you already installed it on one machine and now you want to install it on a different machine, you need to uninstall from the original machine first. If it is not possible for you to install from the original machine because you currently don't have access to it, just let me know and I will manually deactivate the license, allowing you to reinstall the software on another machine.
Regards,

Tom, iMacros Support
jonathan
Posts: 5
Joined: Thu Jun 10, 2021 2:46 am

Re: downloaded trial file and its already expired

Post by jonathan » Tue Jun 15, 2021 8:50 am

I think dont do anything for now.
Can I assume that when the app is active. The files will be opened and restrictions temporary removed?

Also on another note, I am more a mac user than a windows. And I notice that events works on mac but not on pc. But there is no trial on mac
Tom, Tech Support
Posts: 3712
Joined: Mon May 31, 2010 4:59 pm

Re: downloaded trial file and its already expired

Post by Tom, Tech Support » Tue Jun 15, 2021 11:36 am

jonathan wrote:
Tue Jun 15, 2021 8:50 am
I think dont do anything for now.
Can I assume that when the app is active. The files will be opened and restrictions temporary removed?
Yes, this is true assuming you have installed the software (evaluation or a purchased version) and that the license is successfully activated during the installation.
jonathan wrote:
Tue Jun 15, 2021 8:50 am
Also on another note, I am more a mac user than a windows. And I notice that events works on mac but not on pc. But there is no trial on mac
By "events" are you referring to the Event Recording mode and subsequent EVENT|S commands? This is supported on all platforms and all browsers for which iMacros is available except for Firefox currently.
Regards,

Tom, iMacros Support
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