bought a personal license, but it wont work

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les_stockton
Posts: 38
Joined: Sun Mar 06, 2011 11:30 pm

bought a personal license, but it wont work

Post by les_stockton » Wed Oct 26, 2022 12:54 am

I bought a personal license for iMacros for Chrome. I see the imacros icon in the browser. I click on it, but when I try to go to the File tab, it says that File access is not available in the freeware version. I ran the installer. I provided the activation code, but that doesn't seem to matter.
The system seems to think that the imacros in my Chrome browser is a freeware version and it wont allow file access.

I've gone over and over to references dealing with licensing and activation, and it just seems to be a complete circle as far as referring me to another section and it all leads back where I started. and I still don't have a working copy of imacros.
Tom, Tech Support
Posts: 3811
Joined: Mon May 31, 2010 4:59 pm

Re: bought a personal license, but it wont work

Post by Tom, Tech Support » Wed Oct 26, 2022 9:36 am

Hi les,

Please verify whether the required Windows registry entries are present on your system as detailed in the following post:

viewtopic.php?f=26&t=31889&p=88699#p88699
Regards,

Tom, iMacros Support
les_stockton
Posts: 38
Joined: Sun Mar 06, 2011 11:30 pm

Re: bought a personal license, but it wont work

Post by les_stockton » Wed Oct 26, 2022 11:46 am

thanks.
I checked. The registry entries are there and match the locations.
I've also verified that there is no blocking policy on host messaging.
les_stockton
Posts: 38
Joined: Sun Mar 06, 2011 11:30 pm

Re: bought a personal license, but it wont work

Post by les_stockton » Wed Oct 26, 2022 12:02 pm

I think that somehow, I ended up with a Player edition and not the Personal edition. They're priced the same so it's possible that I might've hit the wrong purchase button.
How do I rectify this? I'd like to have the Personal edition.
Tom, Tech Support
Posts: 3811
Joined: Mon May 31, 2010 4:59 pm

Re: bought a personal license, but it wont work

Post by Tom, Tech Support » Fri Nov 11, 2022 12:21 pm

Quick update: I've updated this post with the solution that worked for Les.
Regards,

Tom, iMacros Support
les_stockton
Posts: 38
Joined: Sun Mar 06, 2011 11:30 pm

Re: bought a personal license, but it wont work

Post by les_stockton » Fri Nov 11, 2022 2:42 pm

thanks
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