Can not unlock my iMacros !

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th-wolf
Posts: 6
Joined: Fri Aug 28, 2020 10:49 am

Can not unlock my iMacros !

Post by th-wolf » Wed Mar 29, 2023 3:04 pm

Hello,

I bought iMacros just under 3 years ago, however, over two years not used also not installed.

Since I need it now, I entered my activation code after installation. I get an error which says "The maximum number with the activation code has been reached, I should delete a device to unlock myself".

What is this? I have not installed iMacros for over two years. Where should I delete something?

Regards
Wolf
th-wolf
Posts: 6
Joined: Fri Aug 28, 2020 10:49 am

Re: Can not unlock my iMacros !

Post by th-wolf » Wed Mar 29, 2023 3:41 pm

...hat jemand z.B. eine Mailadresse, wo man sich beschweren kann? Gibt es iMacros eigentlich überhaupt noch?
Es kann doch nicht sein, dass man sein bezahltes Produkt nicht nutzen kann!
chivracq
Posts: 10301
Joined: Sat Apr 13, 2013 1:07 pm
Location: Amsterdam (NL)

Re: Can not unlock my iMacros !

Post by chivracq » Wed Mar 29, 2023 4:10 pm

th-wolf wrote:
Wed Mar 29, 2023 3:04 pm
Hello,

I bought iMacros just under 3 years ago, however, over two years not used also not installed.

Since I need it now, I entered my activation code after installation. I get an error which says "The maximum number with the activation code has been reached, I should delete a device to unlock myself".

What is this? I have not installed iMacros for over two years. Where should I delete something?

Regards
Wolf
th-wolf wrote:
Wed Mar 29, 2023 3:41 pm
...hat jemand z.B. eine Mailadresse, wo man sich beschweren kann? Gibt es iMacros eigentlich überhaupt noch?
Es kann doch nicht sein, dass man sein bezahltes Produkt nicht nutzen kann!

:!: Forum Language is English, please...

Well, concerning your Activation Code, @TechSup already gave you the "next Step" / "Procedure to follow" in your first/original Thread... :idea: , (but you didn't follow up, and instead opened 2 new Threads..., and one of which in a "wrong" Sub-Forum...).
=> Follow up in your original Thread instead of recreating a new Thread each time you check the Forum... :idea:
(Then @TechSup will get a Notification each time you reply...)
- (F)CI(M) = (Full) Config Info (Missing): iMacros + Browser + OS (+ all 3 Versions + 'Free'/'PE'/'Trial').
- FCI not mentioned: I don't even read the Qt...! (or only to catch Spam!)
- Script & URL help a lot for more "educated" Help...
Tom, Tech Support
Posts: 3834
Joined: Mon May 31, 2010 4:59 pm

Re: Can not unlock my iMacros !

Post by Tom, Tech Support » Fri Mar 31, 2023 9:31 am

Here is my last reply on the original thread:
Tom, Tech Support wrote:
Wed Mar 15, 2023 9:03 am
Hi Wolf,

In the same area of the customer portal where you found the license and downloaded the software, there is also a link to deactivate a license. Once you deactivate the license via the portal, you will be able to reactivate it on your current machine.
I will leave this post here for another day or so, and then I will be deleting the two redundant threads that were created after the original thread.
Regards,

Tom, iMacros Support
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