Have data, but no more Access Setup.

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iMacros EOL - Attention!

The renewal maintenance has officially ended for Progress iMacros effective November 20, 2023 and all versions of iMacros are now considered EOL (End-of-Life). The iMacros products will no longer be supported by Progress (aside from customer license issues), and these forums will also no longer be moderated from the Progress side.

Thank you again for your business and support.

Sincerely,
The Progress Team

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th-wolf
Posts: 6
Joined: Fri Aug 28, 2020 10:49 am

Have data, but no more Access Setup.

Post by th-wolf » Fri Mar 10, 2023 8:44 pm

Greetings....

I bought iMacros almost 3 years ago. Didn't need it for a long time and had the data on an external hard drive. This was accidentally deleted, ...
By data recovery I could recover the setup files, even with your code in the filename unfortunately no longer open comes an error message "corrupt file".

The ID code and data:
cleverbridge reference number, serial number and activation code
I have again. Where can I get a new access software?

Thanks for your help
Wolf
chivracq
Posts: 10301
Joined: Sat Apr 13, 2013 1:07 pm
Location: Amsterdam (NL)

Re: Have data, but no more Access Setup.

Post by chivracq » Fri Mar 10, 2023 9:04 pm

th-wolf wrote:
Fri Mar 10, 2023 8:44 pm
Greetings....

I bought iMacros almost 3 years ago. Didn't need it for a long time and had the data on an external hard drive. This was accidentally deleted, ...
By data recovery I could recover the setup files, even with your code in the filename unfortunately no longer open comes an error message "corrupt file".

The ID code and data:
cleverbridge reference number, serial number and activation code
I have again. Where can I get a new access software?

Thanks for your help
Wolf

Thread moved to the 'Installation & License Activation' Sub-Forum and I'm pinging @TechSup to have a look...
(They'll probably react after the WE, as it's already 22h in Europe, on a Friday evening... EDIT: Nope, they even react on a WE, what a superb Tech Support, ah-ah...! 8) :P )

... And just a "Remark", but you never followed up on your previous Thread, while @TechSup and myself tried to help you at that time... :shock: :(
- (F)CI(M) = (Full) Config Info (Missing): iMacros + Browser + OS (+ all 3 Versions + 'Free'/'PE'/'Trial').
- FCI not mentioned: I don't even read the Qt...! (or only to catch Spam!)
- Script & URL help a lot for more "educated" Help...
Tom, Tech Support
Posts: 3834
Joined: Mon May 31, 2010 4:59 pm

Re: Have data, but no more Access Setup.

Post by Tom, Tech Support » Sat Mar 11, 2023 12:29 pm

th-wolf wrote:
Fri Mar 10, 2023 8:44 pm
Greetings....

I bought iMacros almost 3 years ago. Didn't need it for a long time and had the data on an external hard drive. This was accidentally deleted, ...
By data recovery I could recover the setup files, even with your code in the filename unfortunately no longer open comes an error message "corrupt file".

The ID code and data:
cleverbridge reference number, serial number and activation code
I have again. Where can I get a new access software?

Thanks for your help
Wolf
Hi Wolf,

As long as you can still login to your Progress account, you can pull up the license and download the software. See this FAQ for more info.
Regards,

Tom, iMacros Support
th-wolf
Posts: 6
Joined: Fri Aug 28, 2020 10:49 am

Re: Have data, but no more Access Setup.

Post by th-wolf » Sat Mar 11, 2023 2:19 pm

Hello Tom,

I have been able to log in and download my data/software again.

Now the next "problem"
I can not unlock the Access...!

When entering the "Activation Code" I get a message "~he maximum numoer of activations a owed fc' th s Seria Number has oeen reached. Please, deactivate ore of the other seats before trying again.
"
I have not used iMacros for 2 years and had installed other Windows in the meantime, so iMacro was not even present on the computer or in the chrome.

Greetings
Wolf
Tom, Tech Support
Posts: 3834
Joined: Mon May 31, 2010 4:59 pm

Re: Have data, but no more Access Setup.

Post by Tom, Tech Support » Wed Mar 15, 2023 9:03 am

Hi Wolf,

In the same area of the customer portal where you found the license and downloaded the software, there is also a link to deactivate a license. Once you deactivate the license via the portal, you will be able to reactivate it on your current machine.
Regards,

Tom, iMacros Support
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